STANDARD TERMS AND CONDITIONS FOR SUPPLY OF GOODS AND SERVICES

This terms and conditions document contains the relevant terms and conditions that apply to the supply of all goods and services by Stronghold Anchor Ltd (company number: 16113763, registered address: 2 Tower House, Tower Centre, Hoddesdon, Hertfordshire, England, EN11 8UR (“we/us/our”). Any reference to we, us or our in these terms and conditions includes employees, servants, agents and/or duly authorised representatives of Stronghold Anchor Ltd.

This document is structured as follows with the provisions in each Part applying as explained:

- Part 1: Terms that apply to all contracts. Apply to all contracts made with us whether for the supply of Equipment, Products and/or Services. In addition, one or more of the following Parts will also apply depending on (i) the method by which you are contracting with us, (ii) whether you are contracting with us on behalf of a business or as an individual consumer, and (iii) whether you are hiring Equipment, purchasing Products and/or receiving Services from us.

- Part 2: Terms that apply to hire of Equipment and the sale of Products. Apply to all customers (business or consumer) that place an order to hire Equipment or purchase Products (whether online or in-store).

- Part 3: Terms that apply to design and manufacture of Products and Equipment. Apply where we are manufacturing Products or Equipment for you, including to your specification. Please note that we only offer design and manufacture services to business customers.

- Part 4: Terms that apply to Training Services. Apply where we are providing training services to you. Please note that we only offer training services to business customers.

- Part 5: Terms that apply to Inspection Services. Apply where we are providing inspection services to you in relation to your plant and/or equipment. Please note that we only offer inspection services to business customers.

- Part 6: Terms that apply to online contracts only. Apply to all customers (business or consumer) that place an order for Equipment, Products and/or Services online via the internet as opposed to in-store.

- Part 7: Terms that apply to consumers only. Apply only to consumers (i.e. non-business customers). If you are a consumer please take special note of Part 3 as certain provisions set out in other Parts do not apply where you are operating as a consumer (rather than a business customer).

- Annex: Model cancellation form for consumers.

Part 1

TERMS THAT APPLY TO ALL CONTRACTS

1. INTERPRETATION

1.1 In these conditions the following words have the following meanings:

“Associated Company” means any group company or company that is a subsidiary company of either party from time to time and ‘subsidiary’ shall have the meaning set out in Section 1159 of the Companies Act 2006;

“Charges” means our current hire charges from time to time including any charges for the Services during the Hire Period and/or any charges for the sale of the Products or supply of Services (as appropriate);

“Contract” means a contract for the hire of the Equipment, the provision of the Services and/or the sale of Products created by the acceptance of your order (or Booking Form for training Services) by us and which incorporates these conditions;

“Contract Confirmation Email” means, for online or telephone orders, an email that we send to you in accordance with Section 1.6 of Part 6 which states that a Contract has been formed between us;

“Corporate Terms” means pre-agreed terms for the supply of equipment, services and purchase of products signed by you and us;

“Data Protection Directive” means Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data;

“Data Protection Laws” means [before 25 May 2018, the Data Protection Act 1998 and the Data Protection Directive and from 25 May 2018] the General Data Protection Regulation together with [(both before and after 25 May 2018)] the UK Privacy and Electronic Communications Regulations 2003 and the [Data Protection Act 2018];

“Deposit” means any advance payment required by us in relation to cash hires for the Equipment which is to be held as security by us;

“Equipment” means the equipment detailed in the Order together as a whole and any accessories hired by you as specified in a Contract;

“Force Majeure” means any event outside a party’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and any other similar events;

“General Data Protection Regulation” means Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;

“Hire Period” means the period commencing when you hold the Equipment on hire (including Saturdays, Sundays and Bank Holidays) and ending upon the happening of either of the following events (i) you return the Equipment to our possession; or (ii) we repossess or collect the Equipment. If you are a cash customer you will only be able to hire the Equipment for the hire period set out in your Order;

“Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other Intellectual Property Rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

“Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs (including but without limitation all legal costs and disbursements) and any other losses and/or liabilities;

“Order” means your order for Equipment, Products and/or Services which has been confirmed by us in-store, or for telephone and online orders, in a Contract Confirmation Email;

“Personal Data” has the meaning given in the Data Protection Act 1998 or the General Data Protection Regulations, as appropriate.

“Privacy Notice” means Speedy's privacy notice from time to time, as set out at https://www.stronghold-anchor.com/privacy-notice;

“Products” means the products hired or sold by us to you;

“Services” means the services and/or work (if any) to be performed by us for you whether in conjunction with the hire of Equipment (including any delivery and/or collection service for the Equipment) or otherwise;

"Website" means www.stronghold-anchor.com or any replacement of it; and

“you” means the person, firm, company or other organisation hiring the Equipment and/or purchasing the Products and/or Services.

1.2 References in these conditions to Sections and Parts, are to the sections and parts of these conditions.

2. BASIS OF CONTRACT

2.1 These conditions do not affect any of your legal rights where you are a person acting as consumer, i.e. you are an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession. Any provisions whose application excludes or restricts your legal rights as a consumer will, to the extent they do so, have no force or effect. PLEASE ALSO SEE PART 7 OF THESE CONDITIONS WHICH APPLIES ONLY TO CONSUMERS.

2.2 If you have already entered into a bespoke set of corporate trading terms with us ("Corporate Terms"), then such Corporate Terms shall prevail to the extent that there is any inconsistency with these conditions.

2.3 Subject to Section 2.2 of this Part 1, these conditions shall be incorporated in all Contracts and shall be the sole conditions under which Equipment, Products and/or Services are provided to you. All other terms, conditions and other representations are excluded from the Contracts between you and us (including, without limitation, any terms and conditions which you may purport to apply under any Contract) and these terms and conditions shall prevail.

2.4 Our employees or agents are not authorised to make any representations concerning the Equipment, Products and/or Services unless confirmed in writing (this does not include in our catalogues or on our Website) and any advice or recommendation given by us to you as to the storage, application or use of the Equipment and/or Products which is not confirmed in writing (this does not include in our catalogues or on our Website) is followed or acted upon entirely at your own risk.

2.5 We reserve the right to provide Equipment, Products and/or Services similar or comparable to that ordered by you.

2.6 The Contract shall become binding when we have acknowledged the Order to you either verbally or in writing.

2.7 You shall obtain and comply with all permissions, consents and licences required for the Equipment under any statute, regulation or byelaw.

2.8 The Contract and all matters relating to the Contract shall be conducted in English.

2.9 We may update any and all of these terms and conditions from time to time by publishing an updated copy on our Website. The updated terms shall be effective from the date of publication on the Website. Please do ensure that you check our Website from time to time for this reason.

3. PAYMENT

3.1 Time for payment under a Contract shall be of the essence. Payment shall not be deemed to be made until we have received either cash or cleared funds in respect of the full amount outstanding.

3.2 Without prejudice to any of our other rights, if you fail to make any payment in full on the due date we may charge you interest (both before and after judgment) on the amount unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 and/or to suspend the supply of further Products and/or Services to you or any of your Associated Companies.

3.3 You shall pay all sums due to us under this Contract without any set-off, deduction, counterclaim and/or any other withholding of monies.

3.4 If you are a credit customer, we may set a reasonable credit limit for you. We reserve the right to terminate or suspend any Contract if allowing it to continue would result in you exceeding your credit limit, or you have already exceeded the credit limit. Please note that we do not offer credit to individuals (including sole traders) or to partnerships subsisting of three individuals or less.

3.5 All Charges are, unless otherwise stated, exclusive of any applicable VAT.

4. DEFAULT

4.1 If you:

4.1.1 fail to make any payment to us when due;

4.1.2 breach the terms of the Contract and, where the breach is capable of remedy, have not remedied the breach within 14 days of receiving notice requiring the breach to be remedied;

4.1.3 persistently breach the terms of the Contract;

4.1.4 provide incomplete, materially inaccurate or misleading facts and/or information to us in connection with the Contract;

4.1.5 attempt to pledge, charge or create any form of security over any Equipment;

4.1.6 cease or threaten to cease to carry on business;

4.1.7 being an individual or partnership, have a bankruptcy petition presented against you or compound with or come to an arrangement with your creditors, enter into an individual voluntary arrangement or suffer any similar action in any jurisdiction;

4.1.8 being a company, enter into voluntary or compulsory liquidation, have an administrator or administrative receiver appointed over all or any of your assets, or compound with or come to an arrangement with your creditors or enter into a company voluntary arrangement, any attachment order is made against you, any distress, execution or other legal process is levied on any of your property or you suffer any similar action in any jurisdiction;

4.1.9 have circumstances in which we reasonably believe that any of the events mentioned in Sections 4.1.7 or 4.1.8 of this Part 1 is about to occur and we notify you of this belief;

4.1.10 reasonably appear to us, due to your credit rating, to be financially inadequate to meet your obligations under the Contract (this Section 4.1.10 only applies to credit customers); and/or

4.1.11 reasonably appear to us to be about to suffer any of the above events;

then we shall have the right, without prejudice to any other remedies, to exercise any or all of the rights set out in Section 4.2 below.

4.2 If any of the events set out in Section 4.1 of this Part 1 occurs in relation to you then:-

4.2.1 we may withhold the performance of any Services and/or supply of any Products and/or cease the delivery of any Services and/or Products in progress under this and/or any other Contract between you (and/or any of your Associated Companies) and us (and/or any of our Associated Companies);

4.2.2 we may immediately cancel, terminate and/or suspend without Liability to you the Contract and/or any other contract between you (or any of your Associated Companies) and us (or any of our Associated Companies);

4.2.3 any credit period in relation to payment of the Charges shall be accelerated and all sums, all monies owed by you (or any of your Associated Companies) to us (or any of our Associated Companies) under this Contract or any other Contract between you (or any of your Associated Companies) and us (or any of our Associated Companies) shall immediately become due and payable.

4.3 Upon termination of the Contract you shall immediately pay to us (or any of our Associated Companies), in full and cleared funds, all outstanding Charges and/or any other sums payable under the Contract or any other contract between us (or any of our Associated Companies) and you (or any of your Associated Companies).

5. LIMITATION OF LIABILITY

5.1 All warranties, representations, terms, conditions and duties implied by law relating to fitness, quality and/or adequacy are excluded to the fullest extent permitted by law.

5.2 If we are found to be liable in respect of any loss or damage to your property the extent of our Liability will be limited to the retail cost of replacement of the damaged property.

5.3 We shall have no Liability to you if any Charges or monies due in respect of the Equipment, the Services and/or the Products have not been paid in full and cleared funds by the due date for payment.

5.4 We shall have no Liability to you to the extent that you are covered by any policy of insurance and you shall ensure that your insurers waive any and all rights of subrogation they may have against us.

5.5 We shall have no Liability to you for any:-

5.5.1 losses whether arising from breach of contract, tort (including but not limited to negligence), or otherwise, and whether flowing naturally and directly from such breach, negligence or other cause, or not, for:

(a) loss of revenue,

(b) loss of profit,

(d) loss of goodwill; or

(e) loss of reputation;

5.5.2 economic and/or other similar losses;

5.5.3 business interruption, loss of business, contracts and/or opportunity; and/or

5.5.4 special damages, indirect losses and/or consequential losses.

5.6 Our total Liability to you under and/or arising in relation to any Contract shall not exceed 5 times the amount of the Charges or the sum of £1,000, whichever is the higher, under that Contract.

5.7 Each of the limitations and/or exclusions in this Contract shall be deemed to be repeated and apply as a separate provision for each of:

5.7.1 Liability for breach of contract;

5.7.2 Liability in tort (including negligence); and

5.7.3 Liability for breach of statutory and/or common law duty; except Section 5.5.4 of this Part 1 which shall apply only once in respect of all the types of Liability under this Section 5.7.

5.8 Nothing in this Contract shall exclude or limit our Liability for death or personal injury due to our negligence, nor exclude or limit any other type of Liability which it is not permitted to exclude or limit as a matter of law.

6. CONFIDENTIALITY

6.1 You and we will each keep in confidence any information of the other, whether written or oral, of a confidential nature obtained under or in connection with the Contract except to the extent any disclosure is required by law or expressly agreed. You and we each agree not, without the consent of the other, to disclose confidential information of the other to any person other than you or our employees, contractors, suppliers or professional advisers who shall require the information in order for the relevant party to fulfil its obligations under or in relation to the Contract.

6.2 Information shall not be treated as confidential if it is:

6.2.1 lawfully in the public domain; or

6.2.2 lawfully in the possession of a party before disclosure to it has taken place; or

6.2.3 obtained from a third person who is entitled to disclose it; or

6.2.4 replicated independently by someone without access or knowledge of the information.

7. DATA PROTECTION

7.1 You acknowledge and agree that we (and our contractors and suppliers) may use Personal Data obtained from you in relation to the provision of Equipment, Products and/or Services, including for Training Services any Delegates nominated by you during or following the completion of the Booking Form or provision of the Training Services, or otherwise during the term of the Contract ("Your Data"), for the following purposes:

7.1.1 administering the Contract (including, without limitation, liaising with any third parties who are relevant to the provision of the Equipment, Products and/or Services, assisting with requests, and/or processing orders);

7.1.2 notifying you of changes to the Equipment, Products and/or Services or any terms and conditions;

7.1.3 enabling us (and/or a contractor or supplier) to make the Equipment, Products and/or Services available to you/a Delegate nominated by you;

7.1.4 for invoicing purposes; and

7.1.5 as otherwise permitted under these conditions and Stronghold Anchor’s Privacy Notice.

7.2 We will not pass Your Data (as defined above) to any third parties unless (a) it is necessary to do so for the purposes of the Contract, or (b) in accordance with our legitimate interest to carry out direct marketing to you, or (c) where we have your consent to direct marketing. Where you have agreed we may do pass your data to selected third parties (including our contractors and suppliers). We and such other persons may contact you (and your representatives) for marketing purposes (by post, SMS, Telephone, email and other electronic means) and may send you (and your representatives) information about their products and services which we consider may be of interest to you in accordance with (a) our Privacy Notice and (b) (where applicable) your marketing preferences and, where applicable in relation to Training Services (see Part 4), those of your Delegates (as determined by you/your Delegates and updated by you/your Delegates from time to time).

7.3 You acknowledge that for the purposes of the Data Protection Act 1998, Stronghold Anchor Ltd is a data controller of any Personal Data that you provide. Details of how we use Your Data and how to exercise your rights under the Data Protection Laws are set out in our Privacy Notice.

7.4 You agree that we or anyone acting on our behalf may monitor and record calls made to or by you (and/or any of your employees or personnel), for training purposes, to improve the quality of our/their customer services and to assist with complaint handling. You undertake to make your employees and personnel aware of the provisions of this condition, including our Privacy Notice and to ensure that you have complied with the provision of the Data Protection Laws and your own privacy policy in relation to providing Your Data to us.

8. GENERAL

8.1 Upon termination of the Contract the following provisions of this Part 1 of the Contract shall continue in full force and effect: Sections 1, 3, 5 and 8.

8.2 You shall be liable for the acts and/or omissions of your employees, agents, servants and/or subcontractors as though they were your own acts and/or omissions under this Contract.

8.3 You shall be responsible for compliance with all relevant legislation and regulations issued by Government or local authorities, including (but not limited to) regulations under the Factories Acts, Health and Safety at Work Act.

8.4 You agree to indemnify and keep indemnified us against any Liability suffered by us and arising from or due to your breach of contract, tort (including negligence) and/or any breach of statutory duty and/or any claim from a third party for injury to person or property arising from your use or storage of the Equipment or use of any Product or Service other than in accordance with our written instructions.

8.5 No waiver by us of any breach of this Contract shall be considered as a waiver of any subsequent breach of the same provision or any other provision.

8.6 If any provision of the Contract is held by any competent authority to be unenforceable, in whole or in part, the validity of the other provisions of this Contract and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.

8.7 We shall have no Liability to you for any delay and/or non-performance of a Contract to the extent that such delay is due to Force Majeure. If we are affected by Force Majeure then time for performance of our obligations under the Contract shall be extended for a period equal to the period of the delayed performance.

8.8 These terms and conditions supersede and replace all prior terms and conditions, communications, representations, warranties, stipulations, undertakings, and agreements whether oral or written between the parties.

8.9 All third party rights are excluded and no third parties shall have any rights to enforce the Contract.

8.10 This Contract is governed by and interpreted in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts in relation to any matter or dispute arising out of or in connection with it (whether of a contractual or tortious nature or otherwise).

8.11 We have the right to vary the Contract, by giving you 7 days' written notice of such variation.

8.12 You shall not, and shall procure that your directors, employees, agents, representatives, contractors or subcontractors shall not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010. You shall have in place adequate procedures designed to prevent any person working for or engaged by you or any other third party in any way connected to the Contract, from committing offences of corruption or bribery. Breach of this Section 8.12 shall entitle us to terminate with immediate effect.

8.13 We shall not be obliged to employ any of your employees (or any employees of a third party contractor appointed by you) as a result of or in connection with the Contract or us providing any Services, and you agree to indemnify us against any costs, liabilities and expenses incurred by us as a result of any claim (including for dismissal) or demand of any nature by any such employee against us.

Part 2

HIRE OF EQUIPMENT AND SALE OF PRODUCTS

1. PAYMENT

1.1 The amount of any Deposit and Charges are detailed in the Order, and are based on our then current price list.

1.2 You shall pay the Charges from the date specified in the Order and will continue paying the Charges during the Hire Period until (i) we have given you a collection or off-hire number and (ii) you have returned the Equipment to us or we have collected the Equipment within a reasonable period after the issue of the off-hire number, being not more than 3 working days, and the Equipment is in a clean and serviceable condition and we have given you a receipt. All time during the Hire Period is chargeable and the Charges may be payable on Saturdays, Sundays and Bank Holidays (as appropriate).

1.3 If we are unable to collect any Equipment for any reason whatsoever after an off-hire number has been issued, unless the failure is as a result of our acts or omissions the Charges shall continue to be payable in accordance with the Contract until such time as we are able to collect such Equipment.

1.4 Charges or any other sums due under this Contract shall be made in full and cleared funds by the end of the following month from the month of the date of the invoice.

2. RISK, OWNERSHIP AND INSURANCE

2.1 Risk in the Equipment and/or Products will pass to you immediately when the Equipment leaves our physical possession or control.

2.2 Risk in the Equipment will not pass back to us from you until the Equipment is returned to our physical possession or control.

2.3 Ownership of the Equipment remains with us at all times. You have no right, title or interest in the Equipment except that it is hired to you and used by you strictly in accordance with these conditions.

2.4 Ownership of any Products remains with us until all monies payable by you (or any of your Associated Companies) under the Contract or any other contract between us (or any of our Associated Companies) and you (or any of your Associated Companies) have been paid in full and cleared funds.

2.5 You must not deal with the ownership or any interest in the Equipment. This includes but is not limited to selling, assigning, mortgaging, pledging, charging, securing, hiring, withholding, exerting any right to withhold, disposing of and/or lending.

3. DELIVERY, COLLECTION AND SERVICES

3.1 You shall collect the Equipment from us and return it back to us at the end of the Hire Period. (or. If we agree to deliver or collect the Equipment to and/or from you, we will charge our standard collection/delivery cost from time to time.

3.2 Where we provide Services relating to the hire of Equipment the persons performing the Services are your responsibility. You shall be solely responsible for any damage which occurs as a result of such persons following your instructions during the Hire Period, except to the extent that the persons performing the Services are negligent.

3.3 You will allow and/or procure sufficient access to and from the relevant site and procure sufficient loading space, facilities, equipment and access to power supplies and utilities for our employees, sub-contractors and/or agents to allow them to carry out the Services. You will ensure that the site where the Services are to be performed is cleared and prepared before the Services are due to commence.

3.4 You shall provide a suitable access route for delivery and collection of the Equipment with unrestricted entry and approach, and supply and lay timbers or appropriate temporary foundations in a suitable position for loading and unloading and for the Equipment to rest on.

3.5 You shall pay for any lifting or special apparatus required for the siting of the Equipment.

3.6 If any Services are delayed, postponed and/or cancelled due to your failure to comply with your obligations under the Contract, you will be liable to pay additional standard charges from time to time for such delay, postponement and/or cancellation except where the delay is due to Force Majeure.

3.7 If specifically agreed in advance between us, we will provide an out of hours emergency service to you in respect of breakdowns of Equipment. Where this has been agreed with you, you can call us on 01992 350 601 outside of usual working hours in relation to any of the Equipment or Services for which you have signed a Contract during the Hire Period. Additional charges for this service will apply and shall be as set out in your Contract, or in the absence of such agreement, as listed on our website.

3.8 Hires to individuals (including sole traders) or partnerships of 3 individuals or less (or other unincorporated body of individuals) shall not be for a period in excess of 3 months. You shall return the Equipment to us on or before the last day of such three month period unless agreed in advance by us.

4. CARE OF EQUIPMENT

4.1 You shall:

4.1.1 not deface or remove any labels from and/or interfere with the Equipment, their working mechanisms or any other parts of them;

4.1.2 take reasonable care of the Equipment and keep them properly maintained and only use them for their proper purpose in a safe and correct manner in accordance with any operating and/or safety instructions provided to or supplied to you and any applicable law or regulations (including any Institution of Electrical Engineers (IEE regulations);

4.1.3 notify us immediately and in any event within one business day after any breakdown, loss and/or damage to the Equipment or of any accident resulting in death, personal injury or damage to property;

4.1.4 take adequate and proper measures to protect the Equipment from theft, damage and/or other risks;

4.1.5 notify us of any change of your address and upon our request provide details of the location of the Equipment;

4.1.6 permit us at all reasonable times to inspect the Equipment including procuring access to any property where the Equipment is situated;

4.1.7 keep the Equipment at all times in your possession and control and not to remove the Equipment from the United Kingdom without our prior written consent;

4.1.8 be responsible for the conduct and cost of any testing, examinations and/or checks in relation to the Equipment required by any legislation, best practice and/or operating instructions, except to the extent that we have agreed to provide them as part of any Services;

4.1.9 not do or omit to do anything which will or may be deemed to invalidate any policy of insurance related to the Equipment;

4.1.10 not continue to use Equipment where it has been damaged;

4.2 You must return the Equipment in good working order and condition (fair wear and tear excepted) in a clean condition together with all licences, registration and other documents relating to the Equipment.

4.3 It is your responsibility to check the condition of the Equipment on each occasion before use and record as shown in the training. Final determination of the suitability of the Equipment for your specific use is your responsibility and you must assume all risk and liability in this regard.

5. BREAKDOWN

5.1 Allowance will be made in relation to the Charges for any non-use of the Equipment due to breakdown caused by the development of an inherent fault and/or fair wear and tear provided that you inform us as soon as practicable of the breakdown.

5.2 You shall be responsible for all expenses, loss (including loss of Charges) and/or damage suffered by us arising from any breakdown of the Equipment due to your negligence, misdirection and/or misuse of the Equipment.

5.3 We will, at our own cost, carry out all routine maintenance and repairs to the Equipment during the Hire Period (but you agree that you are responsible for applying all lubricating oils and other maintenance detailed in the operating instructions) and all repairs which are required due to fair wear and tear and/or an inherent fault in the Equipment.

5.4 You will be responsible for the cost of all repairs necessary to Equipment during the Hire Period which arise otherwise than under Section 5.3 of this Part 2.

5.5 It is your responsibility to return Equipment to us or arrange for us to collect Equipment for re-testing 3 months after the date on which the Hire Period commenced.

5.6 You must not repair or attempt to repair the Equipment without our prior written consent.

6. LOSS OR DAMAGE TO THE HIRED GOODS

6.1 If the Equipment is returned in damaged, unclean and/or defective state (except where due to fair wear and tear and/ or an inherent fault in the Equipment) you shall be liable to pay us for the cost of any repair and/or cleaning required to return the Equipment to a condition fit for re-hire.

6.2 You will pay to us the replacement cost of any Equipment (on a new for old basis) which is lost, stolen and/or damaged beyond economic repair during the Hire Period.

6.3 You will pay to us our costs which we may incur in tracking or recovering any lost or stolen Equipment.

6.4 You shall pay the Charges for the Equipment up to and including the date you notify us that the Equipment has been lost, stolen and/or damaged beyond economic repair. From that date until we have replaced such Equipment (or retrieved any lost or stolen Equipment), you shall pay, as a genuine pre-estimate of lost Charges profit, a sum as liquidated damages being equal to two thirds of the Charges that would have applied for such Equipment for that period. We shall use our reasonable commercial endeavours to purchase replacements for such Equipment as quickly as possible using the monies paid under Section 6.2

6.5 You agree that where you are in breach of Sections 4.1.5 or 4.1.7 of this Part 2, we shall be entitled to treat the Equipment as lost and the provisions of this Section 6 shall apply.

7. LIABILITY

7.1 Any defective Equipment and/or Products must be returned to us at your expense for inspection before we have any Liability for defective Equipment and/or Products. Our Liability for defective Products is limited to the cost of refund, repair or replacement of the same (at our discretion), provided that we shall have no liability for defective Products if:

7.1.1 you make any further use of such Product after giving a notice in accordance with Section 3.2 of this Part 3;

7.1.2 the defect arises because you failed to follow the manufacturer's instructions as to the storage, installation, commissioning, use or maintenance of the Product or (if there are none) good trade practice (being generally accepted practice within your relevant industry with respect to the storage, installation, commissioning, use or maintenance of items that are the same as or similar to the Product); or

7.2 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

7.3 We shall have no Liability to you if any Charges or monies due in respect of the Equipment, the Services and/or the Products have not been paid in full and cleared funds by the due date for payment.

7.4 We shall have no Liability resulting from or contributed to by your continued use of defective Equipment and/or Products after a defect has become apparent or suspected or should reasonably have become apparent to you.

8. TERMINATION BY NOTICE

8.1 If the Hire Period has a fixed duration, subject to the provisions of Section 4 neither party shall be entitled to terminate the Contract before the expiry of that fixed period unless by written agreement of the parties.

8.2 If the Hire Period does not have a fixed duration either party may terminate the Contract upon giving to the other party any agreed period of notice or where no period of notice is agreed, reasonable notice.

8.3 Upon termination of the Contract you shall immediately at your expense, return the Equipment to us or make the Equipment available for us to collect.

8.4 If any of the events set out in Section 4.1 of this Part 2 occurs in relation to you then we may enter, without prior notice, any of your premises (or premises of third parties with their consent) where the Equipment and/or Products may be and repossess any Equipment and/or Products.

8.5 Any repossession of the Equipment and/or Products shall not affect our right to recover from you (or any of your Associated Companies) any monies due under the Contract or any other contract between you (or any of your Associated Companies) and us (or any of our Associated Companies) and/or any damages in respect of any breach which occurred prior to repossession of the Equipment and/or Products.

9. GENERAL

9.1 The hiring of each piece of Equipment in the relevant Hire Period shall form a distinct Contract which shall be separate to any other Contract relating to other Equipment.

9.2 Upon termination of the Contract the following provisions of this Part of the Contract shall continue in full force and effect: Sections 1, 6, 7 and 9.

Part 3

DESIGN AND MANUFACTURE OF EQUIPMENT

1. INTERPRETATION

1.1 In these conditions specific to the provision of design services by us ("Design Terms and Conditions") the following words have the following meanings:

“Bespoke Items” means Equipment or Products which are not part of our standard range of Equipment or Products and which have been manufactured or procured by us to your specific order, design or specification;

2. BESPOKE ITEMS

2.1 Where we provide design services in respect of Bespoke Items you acknowledge and accept that:

2.1.1 your and/or your employees, agents, consultants or sub-contractors shall be fully responsible for ensuring that all necessary permits and approvals are obtained in relation to any design or specification provided by you to us in relation to the Bespoke Items;

2.1.2 we shall not be responsible for the contents of any design documents, specifications or other documents provided by you, or for verifying the accuracy of any designs contained in them;

2.1.3 we shall not be responsible for any incorrect information provided by you or advice due to error or lack of knowledge or information in any materials provided by you to us or for the contents of any design documents, specifications or other documents provided by or on behalf of you or for verifying the accuracy of any designs contained within them;

2.1.4 any advice or recommendation given by us, our employees or agents to you or to your employees or agents shall be (or later confirmed) in writing by us. Insofar as any such advice or recommendation is not confirmed in writing by us, it is followed or acted upon entirely at your own risk. We shall not be liable for any advice or recommendation which is not confirmed in writing;

2.1.5 the performance by us of any design services is personal to you and may not be relied upon by any other person;

2.1.6 all Intellectual Property Rights in or arising out or in connection with design services performed by us (or on our behalf) shall be owned by us. All drawings, specifications and other documents provided by us remain our property and shall not be copied, disclosed to any third party, or otherwise used without our prior written consent and shall be returned to us without undue delay upon request.

2.2 To the extent that any Bespoke Items are manufactured to your specification, you indemnify and hold us harmless from any and all claims, demands, proceedings and actions, which may be made or brought against us by any person arising from the use of the Bespoke Items or any products in which the Bespoke Items are used, in each case which arise as a result of us using your specification, including but not limited to, infringement of any Intellectual Property Rights, or from any latent or hidden defects in the quality of the Bespoke Items or resulting products, or from the dangerous condition thereof, and you shall pay any and all costs, fees (including reasonable lawyers’ fees) and expenses, judgments, awards and fines for and on behalf of us as incurred or as they become due.

3. WARRANTY FOR BESPOKE ITEMS

3.1 We warrant that on collection by your or delivery by us (as applicable) and for a period of twelve (12) months thereafter the Bespoke Items shall:

3.1.1 conform in all material respects with their description and any specification agreed in writing between you and us;

3.1.2 subject to Section 2.1.2 of this Part 3, be free from material defects in design, material and workmanship; and

3.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

3.2 Subject to Section 3.3 of this Part 3, if:

3.2.1 you give notice in writing within seven (7) days from the date of collection or delivery (as applicable) or (where the defect or failure was not apparent on reasonable inspection) within ten (10) days after discovery of the defect or failure that a Bespoke Item do not comply with the warranty set out in Section 3.1 of this Part 3;

3.2.2 we are given a reasonable opportunity of examining such Bespoke Item; and

3.2.3 you (if asked to do so by us) return such Bespoke Item to our place of business at our cost,

we shall, at our sole option, repair or replace the defective Bespoke Item, or refund the price of the defective Bespoke Item in full.

3.3 We shall not be liable for a Bespoke Item's failure to comply with the warranty in Section 3.1 of this Part 3 if:

3.3.1 you make any further use of such Bespoke Item after giving a notice in accordance with Section 3.2 of this Part 3;

3.3.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Bespoke Item or (if there are none) good trade practice (being generally accepted practice within your relevant industry with respect to the storage, installation, commissioning, use or maintenance of items that are the same as or similar to the Bespoke Item);

3.3.3 you alter or repair such Bespoke Item without our written consent;

3.3.4 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions; and/or

3.3.5 the Bespoke Item differs from any agreed specification as a result of changes made to ensure it complies with applicable statutory or regulatory standards.

3.4 Except as provided in Sections 3.2 and 3.3 of this Part 3, we shall have no liability to you in respect of the Bespoke Item's failure to comply with the warranties set out in Section 3.1 of this Part 3.

3.5 The terms of these Conditions shall apply to any repaired or replacement Bespoke Item supplied by us under Section 3.2 of this Part 3.

3.6 Upon termination of the Contract the following provisions of this Part of the Contract shall continue in full force and effect: Sections 2, 3.2 and 3.3.

Part 4

TRAINING SERVICES

1. INTERPRETATION

1.1 In these terms and conditions specific to the provision of training services by us ("Training Terms and Conditions") the following words have the following meanings:

“Booking Form” means the booking form or purchase order containing the details of the Training Services requested by you;

“Cancellation Charges” means the cancellation charge to be paid by you to us more particularly defined in Section 6.3 of this Part 4;

“Certificate” means any certificate to be awarded to a Delegate as further described in Section 3.5 of this Part 4;

“Course Date” means the date on which the Training Services will be provided to you as set out on the Booking Form or as may be changed by us in accordance with these Training Terms and Conditions;

“Course Fees” means the amount to be paid for the provision of the Training Services set out on the Booking Form which may be calculated by multiplying the Delegate Fee by the number of Delegates; “Course Materials” means all documents and information provided to a Delegate in relation to the provision of the Training Services;

“Delegates” means those persons notified by you to us who will attend the Venue to receive the Training Services;

“Delegate Fees” means the amount to be paid for the provision of the Training Services per Delegate as set out on the Booking Form;

“Payments” means the amounts to be paid by you to us under the Contract including but not limited to the Course Fees and any Cancellation Charges or Transfer Charges (where applicable);

“Training Services” means the training services to be provided by us to you and more particularly as listed on the Booking Form and in any Course Material provided;

“Transfer Charges” means the transfer charges to be paid by you to us more particularly defined in Section 6.4 of this Part 4;

“Venue” means the place at which the Training Services will be provided which is detailed on the Booking Form which may be arranged by you or us;

“Venue Requirement Form” means the venue requirement form issued by us to you for completion;

“Working Days” means a day other than a Saturday, a Sunday or a bank or public holiday in England.

2. BOOKING FORMS

2.1 Notwithstanding Section 2.6 of Part 1, the Contract for Training Services shall become binding and effective when we have provided to you acknowledgement of receipt of your completed Booking Form either verbally or in writing as appropriate. These Training Terms and Conditions shall be applicable to all repeat orders made by you unless we notify you otherwise.

2.2 All Booking Forms must be completed in full by you and returned to us no later than ten (10) Working Days prior to the Course Date except where the provisions of Sections 4.3 or 4.4 of this Part 4 apply.

2.3 Where the Course Date is within five (5) Working Days all Booking Forms relating to the relevant Training Services must be returned to us within five (5) hours of us sending you the Booking Form.

2.4 Where the Course Date is the next Working Day the Booking Form must be returned to us within two (2) hours of us sending you the booking form or by on later than 17.00 on the Working Day on which we sent you the Booking Form (whichever is sooner).

2.5 Booking forms which are incomplete, inaccurate or which are not returned to us for confirmation will not be accepted by us and we will be under no obligation to perform the relevant Training Services.

2.6 We shall not process any Booking Form and shall not be liable to provide the Training Services to you where:

2.6.1 your Booking Form does not contain a valid purchase order number; and/or

2.6.2 where required by Section 5.3 of this Part 4 you have not paid in full and clear funds prior to the Course Date.

3. OUR OBLIGATIONS

We shall:

3.1 use reasonable endeavours to provide the Training Services at the Venue on the Course Date;

3.2 exercise reasonable skill, care and diligence in providing the Training Services;

3.3 deliver the Training Services in English;

3.4 use third parties in the provision of the Training Services at our discretion; and

3.5 provide a Certificate for each Delegate who attends an accredited course and passes the relevant tests. We shall provide a Certificate for all Delegates who attend a non-accredited course where they have signed the attendance register provided. We shall post to you Certificates for relevant Delegates as follows:

3.5.1 within eight (8) weeks from the Course Date in relation to the Construction Plant Competence Scheme, the Site Supervision Safety Training Scheme, the Site Management Safety Training Scheme, Institute of Occupational Health and Safety accredited courses and National Plant Operators Registration Scheme accredited courses; and

3.5.2 within three (3) weeks from the Course Date in relation to all other courses.

4. YOUR OBLIGATIONS

You shall:

4.1 where you are arranging the Venue, source a Venue suitable for the provision of the Training Services and complete a Venue Requirement Form;

4.2 ensure that the Delegates:

4.2.1 attend at the Venue on the Course Date in good time to receive the Training Services. Late arrival, or absence for any prolonged duration may result in the Delegate(s) being refused the Training Service and the provisions of Section 6 of this Part 4 applying;

4.2.2 are sufficiently competent to receive the Training Services;

4.2.3 attend on the Course Date with appropriate personal protective clothing and equipment in a clean and working order;

4.2.4 are physically fit to receive the Training Services, obtaining advice from a medical professional where relevant;

4.2.5 do not damage or remove any property at the Venue or the Venue itself;

4.2.6 do not damage or remove from the Venue any equipment used in the provision of the Training Services;

4.2.7 are not under the influence of any alcohol or illegal substances;

4.2.8 only use the Training Services and Course Materials to meet their own personal training needs and shall neither copy, distribute or make further use of the Training Services or Course Materials for any other purpose;

4.2.9 do not disclose answers to questions in assignments to anyone else;

4.2.10do not permit any other persons to use the Training Services or the Course Materials;

4.2.11do not permit any other persons else to answer questions in any Course Materials in their name;

4.2.12do not share any log-in or password details provided by us with any other person;

4.3 withdraw any Delegate from attendance at the Venue upon our reasonable request including but not limited to our suspicion that any Delegate is under the influence of alcohol or an illegal substance or where we deem it unsafe or inappropriate for any Delegate to receive or continue to receive the Training Services;

4.4 pay the Payments on the due dates for payment;

4.5 pay the Cancellation Charges and Transfer Charges (where relevant);

4.6 check the suitability of the Training Services for your specific needs prior to completing and returning the Booking Form;

4.7 pay for any damage to or loss of equipment caused by the Delegates during the provision of the Training Services;

4.8 not use the Training Services or the Course Materials for training other people; and

4.9 not contest our Intellectual Property Rights in the Training Services or any Course Materials.

5. PAYMENT TERMS

5.1 You shall make all Payments to us in accordance with this Section 5. All Payments are, unless otherwise stated, exclusive of any applicable VAT.

5.2 Business customers with a credit account shall pay all invoices in full and cleared funds no later than 30 days from receipt of the invoice.

5.3 All customers without a credit account must pay for the Training Services in full and clear funds prior to the Course Date by credit or debit card. We shall not be under any obligation to undertake the Training Services where payment has not been received in cleared funds prior to the Course Date.

6. CANCELLATION AND TRANSFER CHARGES

6.1 We reserve the right to cancel, rearrange or alter the Course Dates or the provision of Training Services, the Venue and the individual or organisation providing the Training Services at any time and for any reason upon the provision of reasonable notice to you and in all cases without liability to you.

6.2 If we are unable to adhere to a Course Date, we will change your Course Date(s) to the next available Course Date(s) unless you specifically request otherwise.

6.3 Where you cancel any Training Services or any Delegate fails to attend at the Venue on the Course Date to receive the Services the following charges will be paid by you to us:

6.3.1 fifty per cent (50%) of the Payments where cancellation is between more than twenty-eight (28) but less than thirty-five (35) days before the Course Date;

6.3.2 one Hundred per cent (100%) of the Payments where cancellation is twenty-eight (28) days or less before the Course Date, or, where the Delegates fail to attend at the Venue on the Course Date to receive the Training Services.

6.4 You may transfer Delegates from the Course Date to an alternative course date in relation to the same Training Services only subject to the following:

6.4.1 the new course date must be specified at the time of transfer (otherwise the instruction will be considered a cancellation);

6.4.2 payment of the following charges:

(a) free of charge for all changes made twenty-one (21) or more days before the Course Date;

(b) fifty per cent (50%) for transfers made between fourteen (14) and twenty-one (21) days before the Course Date; and

7. COURSE MATERIALS

7.1 All Intellectual Property Rights in the Course Materials will remain our property. You have a non-exclusive licence to use the Course Materials in connection with the provision of the Training Services only. This licence is a personal, revocable, non-transferrable licence and unless we agree otherwise in writing you must not make copies available to anyone else (in whole or in part).

7.2 We warrant that you will not breach any third party intellectual rights by receiving the Training Services or using the Course Materials as set out in these conditions.

7.3 The Course Materials are not intended to constitute advice in any specific situation and may not constitute a definitive or complete statement of the relevant subject-matter. Subject to Sections 3.2 and 7.2 of this Part 4, we give you no other warranty or assurance about the Training Services or the Course Materials.

8. GENERAL

8.1 Upon termination of the Contract the following provisions of this Part of the Contract shall continue in full force and effect: Sections 4.5, 4.7 to 4.9, 5, 6 and 8.1.

Part 5

INSPECTION SERVICES TERMS

1. INTERPRETATION

The conditions in this Part 5 are specific to the provision of Inspections by us as defined below). The following definitions shall apply in this Part 5:

“Charges” means our charges for performing the Inspection, which are payable in accordance with the provisions of Section 3 of Part 1.

“Engineer” means an engineer or an approved sub-contractor authorised by us to perform the Inspection.

“Equipment” means any equipment or machinery requested by you for Examination.

“Examination” means the inspection of Equipment.

“Inspection” is the service that we provide to you, which includes the performance by an Engineer of Examinations of Equipment as agreed with you and us providing you with a Report.

“Mobile Equipment” means any Equipment that may be inspected at different locations.

“Inspection Schedule” means the document listing all Equipment and next inspection due dates for that Equipment.

“Overdue Equipment” means any Equipment which is overdue for statutory inspection:

(a) as at the commencement of the Contract;

(b) as at the date which you add such Equipment to the Inspection Schedule; or

“Report” means a report of an Examination which complies with applicable statutory requirements.

“Scope of Inspection” means the extent of Examination we agree to carry out. This will be in accordance with:

(a) the requirements of any applicable statutory regulation(s) where identified by you; or

(b) the scope as instructed by you and agreed by us and as recorded/ referenced in the Examination report.

“Written Scheme of Examination” has the same meaning as set out in the Pressure Systems Safety Regulations 2000 or the Lifting Operations and Lifting Equipment Regulations 1998.

2. INSPECTIONS

2.1 We will provide Inspections with reasonable care and skill and during standard working hours (09.00 - 17.30) on working days.

2.2 Our inspection of the Equipment:

2.2.1 will be limited to the agreed Scope of Inspection. We have no responsibility to examine any other items forming part of the Equipment which are outside the Scope of Inspection or the Inspection Schedule;

2.2.2 does not replicate or replace the work required by the designers or installers of your Equipment nor does it replace the requirement to maintain or inspect the Equipment between Examinations; and

2.2.3 will not cover the examination of chimneys, masonry, brickwork, foundations or supporting structures, unless otherwise agreed in the Contract.

2.3 Unless otherwise agreed with you in writing, it is your responsibility to advise us of the next Examination date(s) of any Equipment in your Inspection Schedule. If you fail to advise us of such due date(s) we will aim to agree a timetable for Examination. If we do not reach an agreement with you, we will apply a due date of at least 60 days from the date the relevant Equipment was added to the Inspection Schedule.

2.4 Where you are a new customer with Overdue Equipment, or where you are an existing customer and wish to add Overdue Equipment to an existing Inspection Schedule, we will try to agree a date for inspection of such Overdue Equipment. It is your responsibility to notify us of any such Overdue Equipment. If you require Overdue Equipment to be inspected as a priority we will endeavour to agree timescales with you to provide the Inspection but cannot make any guarantees in this regard. Additional Charges will be applicable for this service, which we will agree with you prior to undertaking the Inspection.

2.5 By agreeing the Inspection Schedule, you agree to waive any rights you may have, now or in the future, against us arising out of or in connection with Overdue Equipment. You indemnify us and shall keep us fully and effectively indemnified from and against for any liability, costs, claims or expenses however incurred, arising out of or in connection with Overdue Equipment.

2.6 You are responsible for the care, custody and control of the Equipment at all times.

2.7 Before each Examination you will inform us of any matter, including any misuse or incident involving or affecting the Equipment, or modification to the Equipment, which is relevant for the purposes of our Examination.

2.8 You have statutory responsibilities to provide a safe working environment for our personnel. We may refuse to carry out an Inspection (at no cost to us) if we believe there are any unacceptable risks to the health and safety of our personnel. You must notify the Engineer of any site-specific hazards together with any measures you propose to control the risks posed by those hazards prior to any Examination. If as a result of a site-specific hazard we refuse to carry out an Examination, the Charges will still be payable.

3. PREPARATION FOR AN INSPECTION

3.1 To enable completion of the Inspection you must, other wise agreed with us in writing:

3.1.1 agree with us the date for the Examination of each piece of Equipment, including providing full details of any Mobile Equipment to be inspected, its precise location and a site contact at least three working days prior to the requested Examination date;

3.1.2 ensure that all Mobile Equipment is made available for Examination at the location notified in an area safe from traffic or other site conditions, otherwise additional travel, time, expenses or re-visit fees will be applied;

3.1.3 at your expense:

(a) cool, clean, prepare or open out all Equipment to the condition agreed with us before the Examination is due;

(b) provide safe access to all Equipment (by providing work platforms, scaffolds, ladders, lighting, gas free certificates, preventative barriers, test weights etc.) and provide any support staff we need to perform the Inspection;

(d) reassemble the Equipment following completion of the Examination; and

3.1.4 contact us to rearrange the Examination of any Equipment that was not made available to us on the agreed Examination date. If we have to make any additional visit(s) to inspect such Equipment, we will make a charge in addition to the Charges for any such additional visit(s) in accordance with our published list of Charges.

4. CHARGES

4.1 You agree to pay the estimated annual Charges by the start of the Contract and each year after that during the Contract period (unless we agree otherwise in writing).

4.2 The estimated annual Charges are calculated using the Equipment Schedule, based on the optimum number of site visits and frequency. Should we be required to visit your site(s) more frequently to suit your operational needs we will charge in addition to the estimated annual Charges.

4.3 The actual Charges will be calculated and adjusted at the end of the Contract period to take account of any changes you make to the Equipment Schedule. Where a significant change is made to the Equipment Schedule an interim adjustment during the Contract period may be applied. Any adjustments will take into account any Examinations we have already carried out.

4.4 The Charges will not include the following, which will be charged as a separate fee that may be agreed between you and us:

4.4.1 carrying out the Inspection on days that are not working days, or outside the standard working hours of 09:00 - 17:30;

4.4.2 travel cost to distant and/or offshore locations and any accommodation costs where the location of the Equipment necessitates an overnight stay for the Engineer;

4.4.3 additional site visits required to examine internal parts of various types of equipment and machinery and/or as a result of you failing to make any Equipment available at the times/dates agreed with us;

4.4.4 any delay time exceeding 15 minutes caused to our personnel on-site by events outside of our control (including but not limited to your production requirements, permits to work, inductions, non-availability of Equipment, any failure of the Equipment, any failure of a third party contracted by you to prepare the Equipment, or non-availability of a site contact at the scheduled time);

4.4.5 examining Equipment after it has been moved to a new fixed location, after a change in guarding systems or after exceptional circumstances;

4.4.6 maintenance or repair of the Equipment or return visits following the repair of Equipment found to be defective or in need of further investigation;

4.4.7 site surveys to establish any Equipment owned by you which may require Examination;

4.4.8 the provision of an additional Engineer if more than one person is required to safely carry out the Examination or any request for an Engineer to be present on-site for any time other than the period during which the relevant item of Equipment has been taken out of service to enable the Examination to take place;

4.4.9 any requests for a technical specialist to attend a site;

4.4.10the cost of non-standard personal protective equipment that you may require our Engineer to wear (for example, fire-retardant overalls, transponders etc.);

4.4.11witnessing or carrying out of any pre-commissioning examinations or any proof load, stability, anchorage, hydraulic or other similar testing;

4.4.12arranging or carrying out any ultrasonic, radiographic or other non-destructive examinations;

4.4.13examination of property, equipment or machinery prior to purchase;

4.4.14design approval or verification of design to relevant standards; or

4.4.15performing Examinations on any machinery or equipment which is not included in the Inspection Schedule or which contains hazardous chemicals;

4.5 The Charges are based on information you have told us about as at the date of the Contract. If you do not notify us of any local site requirements (or change these following the date of the Contract), which would result in us incurring additional costs or disbursements in performing the Inspection, we will charge you for those in addition to the Charges.

5. REPORTS

5.1 Where required by law we will forward a copy of the Examination report to the relevant enforcing authority. We will provide you with access to a portal to download electronic Reports. It is your responsibility to download copies of such Reports. If you have not downloaded copies of such Reports before the Contract terminates, we will charge an administration fee for providing those reports to you. If you require paper copies of Reports, we will charge you for this.

5.2 Reports will provide the results of the Inspection based solely upon the written information provided to us by you prior to the performance of the Inspection. The Reports will reflect our findings only at the date of the Inspection. We will not update the Reports after issue, unless otherwise agreed in the Contract.

5.3 We will make an additional charge for:

5.3.1 producing, altering or amending Written Schemes of Examination; or

5.3.2 any requests for reports that are not already accessible on our e-reporting web portal or any manually-collated management information that you may require.

6. LIABILITY AND INDEMNITY

6.1 We will not be liable to you for any:

6.1.1 loss or damage sustained to Equipment or surrounding property as a result of the such item of Equipment not being able to withstand a test applied as part of the Examination; or

6.1.2 failure or delay in providing the Inspection to you which is caused by your acts or omissions, including without limitation as a result of providing us with incorrect or incomplete information.

6.2 Our provision of an Inspection under the terms and conditions of the Contract does not remove your legal obligation to have your machinery or equipment subjected to periodical examination. Should an Examination reveal defects affecting the safety of any Equipment you will need to take appropriate action, which may include removing the relevant item from service and notifying your insurers.

6.3 You indemnify and shall keep us fully and effectively indemnified from and against of any proceeding, action or claim of any nature whatsoever made or brought against us and all loss, penalties, damages, costs and expenses suffered or incurred by us as a result of any third party claim including but not limited to, a claim by our employee(s) or your employee(s) arising out of your negligence or that of your employees, agents or sub-contractors, your failure to comply with your obligations under the Contract or your failure to ensure that Equipment is examined within any prescribed inspection interval.

7. GENERAL

7.1 Upon termination of the Contract the following provisions of this Part of the Contract shall continue in full force and effect: Sections 2.5, 3.1.4, 4, 5.1, 5.3, and 6.

Part 6

TERMS THAT APPLY TO ONLINE CONTRACTS ONLY

1. ONLINE ORDER PROCESS

1.1 To place an order you must apply to register an account with us. You can register with us as a cash or credit account customer.

1.2 To place an order you will need to provide us with the name and ID number (that we have given) of at least two operatives and one Competent person that have valid Stronghold Anchor Ltd test certificates. If you, as owner of your company, will form part of the two person team using the Stronghold you must ensure that at least one of your two person team has a valid ‘Managers’ certificate provided by us. Please check the details of your order carefully to ensure they are correct before confirming your order.

1.3 The Equipment is hired subject to it being available for hire at the time you request it. Products and Services are sold subject to being available for sale at the time you request them. We will not be liable for any loss suffered by you as a result of the Equipment being unavailable for hire and/or the Products and Services being unavailable for sale.

1.4 Once you have submitted your order you will then proceed to a secure payment page where you will be asked for your payment details. For cash customers payment will be taken for the Deposit, Products and Services when we send you a Contract Confirmation Email. The remaining Charges will be payable at the end of the Hire Period. For credit customers the amount of the Deposit, Products and Services shall be added to your account and you shall be invoiced for this amount. The remaining Charges shall be added to your account at the end of the Hire Period and you shall then be invoiced for this amount.

1.5 After payment details have been taken you will see an order acknowledgment page and be sent an order acknowledgment email setting out the details of your order. At this point a contract is not yet formed between you and us.

1.6 Your order is an offer to us and a contract shall not be formed unless and until we send you a Contract Confirmation Email or supply the relevant Product, Equipment and/or Services, whichever occurs earlier.

1.7 At any time until you receive the Contract Confirmation Email we may decline, without giving any reason, to provide to you the Equipment, Product and/or Services that you have ordered. At the point we send you the Contract Confirmation Email and not before, a Contract will be formed between us. If we cancel your order before a contract is formed between us then we will refund any Charges you have paid to us in accordance with Section 3 of this Part 6.

1.8 We will contact you once you have placed your order to check delivery details with you and agree a delivery time. If during that call we agree with you to change any of your order then those new details will form part of any Contract formed between us and will be set out in the Contract Confirmation Email.

2. ONLINE PAYMENT AND PRICING ERRORS

2.1 Payment shall be taken in accordance with Section 1.4 of this Part 6.

2.2 Whilst we try to ensure that all the prices on the Website are accurate, errors may occur. If we discover an error in the price of any of the Equipment, Products and/or Services that you have ordered, we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

2.3 If we are unable to contact you using the contact details you provided during the order process or when setting up your account, we will treat your order as cancelled and notify you by email.

2.4 If you decide to cancel your order after we have informed you of a pricing error and you have already paid for all or part of the Equipment, Products or Services, we will give you a full refund of the amount you have paid to us as soon as reasonably possible.

3. HOW TO CANCEL AN ONLINE ORDER

3.1 Where you place an order through our Site for hire of Equipment, and/or purchase of Products or Services you can cancel your order at any time before you receive a Contract Confirmation Email.

3.2 If you wish to cancel your order please contact us on 01992 350601. Please have your Contract Confirmation Email to hand and be ready to quote your order number and to specify which Equipment, Product and/or Services you want to cancel. Alternatively you may give us written notice of your cancellation. This can be done by emailing us at sales@stronghold-anchor.com by writing to us at Stronghold Anchor Ltd, Gloren Oaks, Rowney Lane, Ware. SG12 0JH. You must include your order number in the email or written notice, and clearly specify which Equipment, Products or Services you wish to cancel.